Terms & Conditions
The basis we work on.
Last updated 27 August 2026
These terms govern the use of this website and, unless we have signed something else with you, the services Oryx Black Edition Limited provides. Where we have agreed separate written terms for an engagement, those terms take precedence over these.
Please read the section on our role carefully. It explains what we are responsible for and what rests with the suppliers who actually deliver a service.
01 Who we are
Oryx Black Edition Limited, a company registered in England and Wales under number 14244856. In these terms "we", "us" and "our" mean that company, and "you" means the person or organisation we are dealing with.
02 Access is by introduction
Nothing on this website is an offer. Submitting an introduction request does not create a contract, does not oblige us to act, and does not guarantee that we will take you on as a client. We may decline any request without giving a reason.
A contract comes into existence only when we have confirmed an arrangement to you in writing and, where applicable, received the funds required to secure it.
03 Our role, and the suppliers who deliver
We plan, arrange and coordinate. With limited exceptions we do not own or operate the assets involved. Aircraft and helicopters are operated by independently licensed air carriers holding their own air operator certificates; vehicles, vessels, properties, staff and protection personnel are supplied by third parties we appoint.
Where we arrange a service supplied by a third party, we act as agent for you. Your contract for that service is with the supplier and is subject to that supplier’s own terms and conditions, which we will make available to you on request. We are responsible for arranging the service with reasonable care and skill. We are not the operator, carrier or provider, and we are not liable for the acts or omissions of a supplier beyond that responsibility.
We select suppliers on the basis of our own assessment of their suitability, licensing and record. That assessment is a judgement, not a warranty.
04 Quotations, bookings and payment
- Quotations reflect availability and pricing at the time they are given and are not held open unless we say so in writing.
- Charges, deposits and payment dates are set out in the confirmation for each arrangement.
- Where an arrangement requires payment in advance, we are not obliged to hold it until cleared funds are received.
- Prices may be affected by matters outside our control, including supplier surcharges, fuel, currency movement, taxes and landing or handling fees. We will tell you before any change takes effect.
05 Changes and cancellation
Changes and cancellations are governed by the terms of the supplier delivering the service, which are frequently strict and may be non-refundable at short notice. We will always tell you what a change will cost before it is made.
Where you cancel, we will seek to recover what can be recovered, but we cannot refund sums a supplier does not release to us. Our own fees for work already performed remain payable.
We may cancel an arrangement where payment is not made when due, where continuing would be unlawful, or where doing so would put a person at risk.
06 Your responsibilities
- Give us accurate information about the party travelling or being served, and tell us promptly when it changes.
- Hold valid passports, visas, permits and any health documentation required — these are your responsibility, not ours, although we will advise where we can.
- Comply with the reasonable instructions of crew, drivers, protection personnel and property staff, particularly where safety or security is concerned.
- Use the services lawfully, and not for any purpose that would expose us or a supplier to legal or regulatory risk.
07 Discretion and confidentiality
We treat client identity, movements and arrangements as confidential and expect the same of the suppliers we appoint. We will not use your name as a reference or in marketing without your written permission.
We may disclose information where the law requires it, where it is necessary to deliver an arrangement, or where there is a genuine risk to life or safety.
08 Liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.
Subject to that, we are not liable for loss of profit, loss of opportunity, loss of anticipated enjoyment, or any indirect or consequential loss; and our total liability in connection with an arrangement is limited to the fees we charged you for that arrangement.
We are not liable for the failure of a supplier to perform its own contract with you, though we will support you in pursuing it.
09 Matters outside our control
We are not liable for failure or delay caused by events beyond our reasonable control, including weather, airspace or airport restriction, air traffic control decisions, technical failure, strike, civil unrest, epidemic, act of terrorism, or the act of any government or authority. Where such an event occurs we will do what can practically be done to put an alternative in place.
10 This website
The content of this site — text, photography, the oryx mark and the wordmark — belongs to us or is used with permission, and may not be copied or reused without our written consent.
You may not attempt to gain unauthorised access to any part of this site, interfere with its operation, or use the introduction form to send unsolicited or unlawful material.
We provide the site as it stands. We do not warrant that it will be uninterrupted or error-free.
11 Complaints
If something has gone wrong, tell us at mb@oryxblackedition.com as soon as you reasonably can, so that we have the chance to put it right while it can still be fixed. Where a complaint concerns a supplier’s performance, telling us at the time is usually what makes a remedy possible at all.
12 Governing law
These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
13 Changes to these terms
We may update these terms. The version that applies to an arrangement is the version in force when we confirmed it to you.
Oryx Black Edition Limited. Registered in England and Wales. Company no. 14244856. Questions about this document: mb@oryxblackedition.com.